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We are the 3D printing arm of a larger company called Express Group Ltd. Fixing printers since 1988, today we are a Specialist Parts Distributor and Experts in 3D Printing.
We take quality control very seriously, which is why we are audited for ISO9001:2015 certification, this helps ensure we provide great customer service.
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The Markforged Mark One is one of the most reliable 3D printers on the market. However, a system reset may be required if your printer becomes unstable, if you have any uncommon printing issues, or if you experience problems updating to a new firmware version.
To reset your Mark One 3D printer, you have to use a special USB thumb drive. This drive should have been included in the box with your Mark One. If you have lost the thumb drive, then you will have to buy a new one (for reference, the USB factory reset thumb drive is red and black and it comes in its own bag with a sticker saying ‘STOP!’ on it).
The USB factory reset thumb drive on sale here today is an official replacement part. You can buy this thumb drive to reset your Markforged Mark One safely. The device is effectively a re-flash drive which reverts the Mark One to factory settings. Please do not plug this thumb drive into anything other than your Mark One. It has been designed to self-wipe if it is plugged into a machine that cannot read it, and computers can’t. Unfortunately, if you have done this, then the drive is now incapable and you will have to buy another one.