Our promise to you includes...

Delivery van
FREE NEXT WORKING DAY DELIVERY

Free next working day delivery to UK mainland on all 3D printers ordered via the website before 5pm, subject to stock.

Established
Established in 1988

We are the 3D printing arm of a larger company called Express Group Ltd. Fixing printers since 1988, today we are a Specialist Parts Distributor and Experts in 3D Printing.

ISO Certified
ISO 9001:2008 CERTIFIED

We take quality control very seriously, which is why we are audited for ISO9001:2008 certification, this helps ensure we provide great customer service.

Phone
01765 540 115
Account | Basket | Contact

Terms & Conditions

Delivery

Same Day Dispatch

Any order that you place by 5pm will be dispatched the same day (subject to availability), but we will do our best to dispatch your order right up until 5:30pm. If it’s absolutely urgent, give us a ring and we’ll see what we can do.

Free Delivery

We currently offer free next working day delivery when you buy a 3D printer via our website and it is being delivered to England, Scotland & Wales, (excluding Scottish Highlands and Islands).

Delivery Charges

Delivery charges and lead times vary depending on where it is going to, what you order and how much you order. Typically, if you are ordering less than 30kg worth of products, prices are as follows (all prices exclude VAT):

UK £6.50
Northern Ireland £8.00
Ireland £8.00
Scottish Highlands £8.83
Offshore £33.44

Returns & Cancellations

Order Cancellations

If you haven’t yet received your goods, or you are waiting on an item that is out of stock then you are entitled to cancel your order for a full refund, please contact us to cancel an order.

Change Of Mind

You can request an RMA number to return products within 30 days, in brand new condition, complete with original packaging. Email your request to info@goprint3d.co.uk and clearly mark the outside of the box with the RMA number before you send the goods back to us. When we have received and inspected the goods we can issue you with a refund.

 

Please note: it is your responsibility to arrange and pay for the safe return of the goods you wish to send back. If your goods are not in brand new conditioning with their original packaging, or are damaged then we reserve the right to deduct the cost of repair from your refunded amount.

Damaged / Missing Items

It is important to check your goods when they get delivered. If the goods you have received from us are damaged or missing items, please let us know within 3 days.

Warranty

If you have a problem with a product you have ordered from us, we will do our best to rectify the situation, but if you are still not happy you can get a full refund within first 7 working days. After 7 working days, if you have a problem, then the manufacturer warranty applies.

Technical Support

There are lots of different settings, which vary across the different 3D printers and manufacturers. Some settings are appropriate for some builds, but not for others. If you get into any issues with your 3D printer, whether you are having technical issues, or the quality is not up to scratch, just give us a call or send us an email and we’ll do our best to help.  If you printer requires a repair during outside of its warranty period then a (reasonable) charge will be made by GoPrint3D where we carry out this repair on your behalf.

Training & Installation

Please note that the price quoted on the website for training & installation is subject to additional travel expenses depending on location of the training course.